UNIFIED TEAM INBOX
● 4 Agents Online
CUSTOMER: ROHIT SHARMA
"Can you check why my document verification is pending?"
AGENT ASSIGNED: PRIYA K.
"Checking with our verification operations team. Please hold."
05 - SUPPORT • RCS
Shared team inbox for queries
Support customers with 1:1 WhatsApp chat and deliver consistent service. Hand off complex issues from AI seamlessly to relationship managers.
✓ Multi-agent team inbox
✓ Context-aware human handoff
✓ Role-based access
2X FASTER CASE RESOLUTION
ConnectStream Innovation Lab LLC